I canceled my Julep Maven box. I only ever got my intro box. I just subscribed this month. I really liked their makeup and I didn’t really want to cancel but they no longer allow the option to skip a month anytime you want to and I just couldn’t afford it every month. I couldn’t find a cancel option on the website. So, I emailed them. They informed me that I had to call to cancel. I’m not sure if I have discussed this before but I think I have. I have issues with the phone. I have auditory processing issues. In person I follow conversations partially by listening and partially by lip reading (I learned to do this without even realizing I was doing it). Because of my issues following what is being said to me on the phone, phone calls make me extremely anxious. I CAN talk on the phone but I rarely understand everything said to me (unless the other person speaks very slowly) and often have extreme issues conveying information when talking to strangers. This isn’t uncommon for autistic people.
I explained this to Julep Maven’s online customer service. I told them I was unable to call and why. They canceled my subscription online and asked me to do an online survey. I did. I said all positive things and for the last question (what can Julep do to improve their service?) I suggested they bring back the option to skip anytime.
I loved the Julep makeup and if they bring back the skip option or if I get my financial issues straightened out I would definitely subscribe again. I DO recommend them to anyone that can afford the cost every month (I believe it is $20) and that likes makeup. They have 4 or 5 options every month and you choose which one you want (most include nailpolish and one is usually 2 beauty products with no nailpolish). I linked the page below. I had a positive experience with them. They gave me no hassle at all. I have nothing but nice things to say about them and I do recommend them to anyone interested.